Outside of banking and the federal government, very few industries take employee background checks as seriously as the gaming industry. Every employee, from the blackjack dealer to the restaurant busboy typically has to undergo a thorough drug screening and criminal history check before being employed. Every aspect of a casino and the surrounding facilities is designed with precise details in order to bring in the greatest amount of money. While gaming facilities certainly differ from other types of businesses in a few key regards, there’s still a lot to be learned from it’s rigorous employee screening procedures.
Here are a few ways background screening minimizes risk within the gaming industry:
1. Minimize risk to cash assets
Without a doubt, the top reason that gaming facilities implement such rigorous screening and background checks is because of the large amounts of cash that pass through the business each day. Whether it’s people betting on card games or horse races or dropping coins into slot machines, money is always moving around. According to Casino Careers, most facilities have a zero tolerance policy when it comes to criminal records or drug use. Even a minor infraction could prevent an offender from getting hired. This strict policy minimizes risk to cash assets and protects the business’s investment in each employee.
Drug screening is necessary because most gaming facilities serve alcohol on the premises. While many establishments allow 18 year olds to work on site, anyone working with alcohol usually needs to be above 21 years of age. Again, the screening process minimizes risk, in this case protecting the establishment’s liquor license. When one mistake could cause the license to be lost, a firm zero tolerance policy is the only solution.
Card dealers need to be professional and personable.Card dealers need to be professional and personable.
2. Hire personable staff
For those employees who work mainly with customers, personality tests are a must. While many of the top gaming facilities even require training from dealing schools on top of the state-required gaming license, a personality test can ensure the best customer service. The interpersonal skills required of card dealers is actually quite similar to that of a salesperson. Dealers need to be friendly and charismatic, plus they should be able to encourage players to stay at the table a while longer. When it comes right down to it, it’s the same skillset needed to convince a client or customer to make a purchase.
A director of instruction at the Professional Dealers School in New Jersey, John Foster, when speaking with Casino City Games, said, “When a player comes to the table the dealer should really do all they can to welcome them. […] You’d be surprised how often a casino patron goes into a casino and looks for a certain dealer. A dealer can create loyalty. That’s good for everyone involved – from the dealer to the player to the casino. It makes it a win-win for everyone.”
“Friendly employees can build customer loyalty.”
Personality tests during the hiring process can ensure that each dealer is held to this high standard. Doing so is worth the investment because it has the potential to increase player loyalty and bring in more business. The same can be said for any industry with customer-facing services. The gaming industry might be all about gambling – but hiring managers at casinos rarely gamble with their hires.
3. Increase work safety
The combination of professionalism, personality and records of good behavior make gaming facilities safer, for employees and players. When hiring managers are sure of their candidates, they can have a peace of mind and greater trust in their employees. That means upper management can focus on administrative tasks while ensuring a smooth day-to-day work flow. Implementing screening early on optimizes the interview and onboarding processes and will enhance the overall business.
Though each of point has specific benefits for the gaming industry, they are all easily translated to other types of business. Enterprises with a focus on customer support or client contact can benefit from taking a page from the gaming industry’s playbook. Thorough employee screening minimizes risk to company assets, ensures employees mesh with the company culture and promotes a safe working environment.